Flagstar bank fort wayne indiana
- Flagstar brand takes hit in change
- Flagstar Bank - Waynedale
- Flagstar ready to take over
- Flagstar details Wells Fargo account transition snafu, will add staff, waive fees
Flagstar brand takes hit in change
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Business success depends on establishing — and maintaining — a trusted brand name. Nowhere is that more true than in banking, a local public relations expert says. The 11 Fort Wayne branches included more than 75, accounts, representing a little more than 46, local customers. Flagstar's website went down Monday morning, right at the time when thousands of former Wells Fargo customers were trying to log into online banking to make sure their account balances successfully transferred the previous weekend. When they couldn't access accounts online, people called the Michigan-based bank's customer service line, which swamped its beefed-up call center.
Your Wells Fargo debit card will work until midnight Friday. Starting Saturday, you must activate and use the Flagstar debit card sent to you in the mail. Branch employees admitted Friday that some customers may not have received their new debit cards or checks yet, but say they should arrive soon. Online banking at Flagstar will be available Monday to set up your information. Direct deposit is expected to remain the same, but you might want to check with your HR department to make sure. All Wells Fargo employees are expected to keep their jobs, and the Flagstar bank branches will open for business Monday morning.
Flagstar Bank - Waynedale
When local Wells Fargo customers opened checking and savings accounts, they didn't expect the company — one of the nation's largest lenders — would someday sell their business to a mid-sized Michigan bank. But that's what was announced in June as the scandal-plagued San Francisco-based bank executes a plan to reduce its retail bank branches to about 5, by the end of At one point, Wells Fargo led the nation with more than 6, locations.
Flagstar ready to take over
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Following a transition failure on Monday that interrupted access to online accounts, midsize bank Flagstar is seeking to put affected customers at ease by adding support staff and waiving fees. Flagstar said in a statement that it has hired more representatives in its customer service center, that any late or overdraft fees will be waived and cards will be sent in hours, depending on the time of day they are requested. In the statement, the bank described most of the issues centering around access to its website and online banking, as well as debit cards not being received or not working. Jake Rupp, a marketing business owner in Austin, Texas, was one of the customers affected; he originally opened a business account through Wells Fargo in Fort Wayne, Indiana. After spending what he says were two hours on the phone with supervisors at Flagstar, he decided to transfer his account to Chase. However, he says he spent most of his day apologizing to at least six of his clients whose first-of-the-month payments were bounced back to them. The conversion of 52 branches of Wells Fargo Bank to Flagstar bank branches over the weekend resulted in frustration and inconvenience for some of our customers.
Flagstar details Wells Fargo account transition snafu, will add staff, waive fees